Abu Dhabi landlords use us. (And first-time overseas buyers too)

Acting based on a power of attorney, we’ve helped landlords from many countries to receive their new Abu Dhabi property.

Get your FREE property handover consultation

One of our experts is available to discuss your case and answer your questions.

What you’ll get with our unique property handover package

There may not be anyone in Abu Dhabi who does it this way. But this is how we do it:

Your property needs to be fully paid off before your developer hands it over to you.  Make sure all the perks, rebates & discounts that you were promised previously are on the statement (or at least in your email confirmation). The handover process is lengthy and requires multiple teams within the developer to work together. You must make sure they’re all on the same page and get reminded of your entitlement.

Your property needs to be fully paid off before your developer hands it over to you.  Make sure all the perks, rebates & discounts that you were promised previously are on the statement (or at least in your email confirmation). The handover process is lengthy and requires multiple teams within the developer to work together. You must make sure they’re all on the same page and get reminded of your entitlement.

Snagging helps identify defects in your property for the contractor to fix before handover.  Although new properties enjoy a one year warranty period, it’s not always easy to get repairs carried out. Your tenants might refuse to give access for repairs, subcontractors might dispute its not their responsibility, or in some cases (as has happened before) the main contractor even ends operation/trading during the warranty period. Snagging and de-snagging is often overlooked as it’s incredibly time consuming to do it properly.

Some developers collect 1st year service charges together with the final settlement and  some don’t. You need to satisfy their payment terms to proceed further with the handover.  In fact, Steps 4, 5, 6 and 7 all need to be fulfilled in order before the developer proceeds with the handover.

We’ve seen title deeds become incredibly important in 2020 to lease, sell or even to just get ADDC connection.  Different developers may have different processes to help you obtain your title deed, and the process also differs from whether your property is mortgaged or unmortgaged.  However, as a general rule, for owners with a valid Emirates ID, the application usually is done via your UAE pass, whereas for non-resident owners, you might need to visit ADM in person for your title deed application unless you have a Power of Attorney to do it for you.  We have also seen some developers help owners, residents or not, obtain the title deed via email.  Check with your developers about the specific assistance they can provide and the fee amount required to pay ADM. 

Once you complete the financial settlement and obtain your title deed, you need to request from the developer a NOC addressed to ADDC to allow changing of the owner’s name for your particular property from the developer to yourself. The request should be made to ADDC via contactcentre@addc.ae.  However, do expect that there may be a long delay from ADDC due to high demand.

After satisfying all their requirements, you need to have an appointment to visit the developer’s office for key handover.  Don’t be surprised if you find yourself having to sign stacks of additional contracts from Master Community Rule to Facility Management Agreement upon this handover appointment before you can get your keys.

If your property is inside an apartment building, you’ll need to set up a chilled water account with the billing company that the developer has already appointed. Different chilled water companies charge different security deposit amounts and they all have different tariffs.  Some charge monthly capacity charges to property owners, some pass it all down to the occupants who consume chilled water.  A chilled water account is generally not required for villas. Villas generally come with split type of ACs that runs on electricity.  However, we’ve also seen some exceptions where villas do get chilled water.  So you should also double check with the developer.  The same applies with gas, not every building or villa comes with gas supply. You need to double check this with the developer.

Tawtheeq is the official tenancy registration with Abu Dhabi government. If you ever want to rent out your properties, you need to be able to provide your tenants the tawtheeq and it can only be done through putting tawtheeq under your UAE pass.  It’s relatively straightforward for owners with a valid Emirates ID, but if you’re overseas or don’t have an Emirates ID, it gets substantially more difficult. You will need to have a power of attorney who has a valid Emirates ID to register your tawtheeq under his/her UAE pass.  So far, we have not come across a way around this yet. It’s best you speak to us first to get the latest update on tawtheeq registration.

Following Step 3, de-snag, de-snag, de-snag, and before anyone moves in make sure you check the snags that the developer or the contractor claims that they’ve fixed. Chances are, you’ll have to do multiple rounds of de-snagging before all issues are rectified.

About Crompton Partners

We help Abu Dhabi property owners have more time & profit.

We represent you in everything we do.

Crompton Partners Estate Agents have set the standard for real estate whilst becoming one of the best known and most trusted agencies across the UAE.

Get to know us more.

Since our launch in 2012 Crompton Partners has quickly become the largest Real Estate Company owned and run by Western expatriates in Abu Dhabi. Our customer service based approach has earned us the trust of our clients throughout Abu Dhabi, from governmental institutions and large corporations to the individuals whose homes we manage on a daily basis.

Meet the Team

Ben Crompton

Managing Partner of Crompton Partners

Responsible for the management of the entire Crompton Partners group and supervising all aspects of the administration from property management to sales and leasing. Obtaining a Law degree from the University of Cambridge, Ben then made it his specialty to specialize in Abu Dhabi real estate law. He led the team to become the largest independent brokerage since 2017.

Meara He

Managing Director of Transparent Property Management

Founded the Crompton Partners’ Property Management Team in 2016, and has led the team from then until now. Meara devotes a lot of time to improve our in-house built property management software to ensure we provide efficient and the best customer service possible to our clients. Meara has led the process of formally incorporating the property management services to Transparent Property Management in 2019. Transparent Property Management remains part of Crompton Partners group.

Maria De Jesus

Manager of Transparent Property Management

Maria is a highly experienced property manager. Abu Dhabi real estate never ceases in surprising us with problems, sometimes even with the simplest tasks. That’s why you need Maria. She’s extremely good with problem-solving and solving any issues faced by our clients’ properties is her routine. She always thinks about the best interests of our clients. She’s also very responsible and super responsive to any queries.

Hanna Evardone

Assistant Property Manager

Hanna ensures that every tenant moves into our managed properties happily. With her warm smile and abundant patience, she instantly makes all tenants feel welcome. She also assists clients with any ad-hoc enquiries, such as Golden Visa application, Tawtheeq migration, and POA attestation. Hanna's gentle attitude has a remarkable ability to calm any storms that may arise.

Uduak Udo

Assistant Property Manager

Uduak, also known as U.D., is the newest member of our team, specialising in property management and property leasing promotions. Highly dedicated and meticulous, he pays great attention to detail. In a short period of time, Uduak has become a reliable member of the team, taking care of one of the most critical tasks—leasing and tenant management.

Jaypee Pantia

Maintenance Coordinator

Though quiet, Jaypee is truly reliable. He rises to the challenge of arranging maintenance solutions, managing maintenance documentation, and coordinating with technicians and contractors. Even during hectic days filled with non-stop emergencies, Jaypee has a knack for keeping things in order and maintaining a smooth operation.

Khrystyna Peryk

Special Project Team

Behind the scenes of the team's bustling daily operations is our computer guru, Khrystyna. She focuses on identifying areas for improvement, striving to make the entire operation more efficient, accurate, and clear. Khrystyna belongs to our special force, ready to assist the team whenever they need her expertise.

Sanjiev Arun

Special Project Team

Sanjiev is an exceptional problem solver with a wide range of skills. Whether it's computer coding, resolving complex maintenance issues, or dealing with difficult individuals, Sanjiev consistently finds effective solutions and delivers results. He is an invaluable member of our special project team, providing assistance in IT, project management, or maintenance as required.

Hear from our satisfied clients..

Vanessa, Mohammed, Goran, and Marcus, among many others have used our Property Management Services.

Transparent Property Management

23rd Floor, Sky Tower Offices, Al Reem Island, Abu Dhabi

Contact us

We help landlords worldwide, so get in touch!

Call us at +971 050 339 0576, email us at propertymanagement@cpestateagents.com or complete the form below. Our client onboarding officer will evaluate how we can best help you.

About TPM

Transparent Property Management is part of Crompton Partners, Abu Dhabi’s largest independent real estate agency.

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Claim your FREE property handover consultation

On your free phone consultation, one of our experts will discuss the following:

  • Who is our property handover service for — will it work for you
  • What’s included in our unique TPM® handover process
  • When is the best time to initiate your property handover
  • Where should you be located to receive complete protection
  • Why choose us
  • How property handover is 100% done for you via a power of attorney
  • Plus, questions and answers

There’ll be no obligation to use our services.